Customer Help
Monday - Saturday: 9AM-7PM EST
Email: support@chic-hh.com
Phone: +1 (516) 518-3532
Ordering
You can request a swatch by filling out the form on the product page or speak with one of our design consultants.
If you need to cancel or change your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that it will be possible, especially if the order has already been shipped.
After placing your order, we will immediately start working on this, which is why it is unfortunately not possible to cancel your order.
-For products that are in stock at our warehouse, we offer 2-4 business day delivery.
You can find what is in stock by viewing our "in stock" collection on our website.
-For products that are not in stock, we offer a 38-47 day delivery.
We also offer air-freight services that come with a 7-12 day delivery.
Yes We offer assembly services for certain items. Please check the select white glove delivery in the checkout or contact our customer service team for more information.
Yes, we offer warranties on certain products. Please check the product page or contact our customer service team for more information.
We work with manufacturers around the world depending on material or product. We have factories in Italy, Germany, Hong Kong, Brazil, and India.
Yes, we offer 10% off on your first order when you sign up for our email list.
We do in fact have a trade program. We work privately with our clients on our trading and wholesale prices. Depending on what your use case is, the type of product, and the volume you are planning to purchase with us, will determine what kind of rates we can get for you.
Please email us your full name, business, and use case. Our email is support@chic-hh.com
Shipping, Returns & Exchanges
We offer free shipping on all items above an order value of $1,999 USD. Anything below this amount will have a $150 charge for shipping. Shipping fees may vary based on the item and if your location is outside the US or Canada.
We have a 48-hour return policy, which means you have 48 hours after receiving your item to request a return, or you may be subject to a 30% restocking fee.
To be eligible for a return, your item must be in the same condition you received and in its original packaging. You’ll also need the receipt or proof of purchase.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
If the fabric you received is not the same as the one you ordered, please contact us immediately. We will make sure to resolve the issue and make it right for you.
You can track your order by logging into your account on our website and clicking on the account icon. Another way of tracking your order is by directing to the footer on our home page and click on "Track My Order". When your item does arrive to our US warehouse, you will receive a last mile carrier tracking number via email.
Yes, we ship all over the world. Shipping costs will apply, please message our team.
We have a warehouse in Fort Lauderdale, Florida and we are currently in the works of opening a showroom in the city as well.
The warehouse is not open to the public, apologies. We do offer 1-2 day delivery if you are located on the east coast and the item is in stock.
